| At Tesco stores worldwide, technology is the key driver that helps streamline the total floor operations from billing to replenishment and queuing. This is made possible by a committed team of IT professionals working round-the-clock at Tesco HSC in Bangalore, India.
Co-ordinating, understanding and researching the latest retail trends in the market, our team of IT engineers develop and maintain innovative applications that adapt to the current retail business. Tesco has developed the Operating Model that is a common set of business processes and IT systems that can meet the needs of Tesco no matter where the store is located.
Delivering business value... always
The projects, we are involved in include, amongst several others:
The Clubcard process: Tesco’s Clubcard is a system that allows shoppers to collect points at each purchase and redeem them later for discounts, offers etc. The process has been set up to allow the customer to continue receiving their vouchers even after they changed their address. However, the points that were carried forward were not getting properly deducted resulting in a loss for Tesco. The Tesco HSC IT team identified this flaw and corrected the systems to showcase the latest updated information.
Integration with supplier's system: Tesco HSC helped facilitate the integration of Tesco IT systems with one of our retail suppliers of electronic goods. This helped the supplier to directly deliver to the stores through a dedicated warehouse for Tesco stocks. Tesco achieved improved stock control, better replenishment and efficient handling of returns.
Smart voucher project: Tesco HSC has developed a smart voucher solution that enables voucher redemption effective in real-time, combined with the introduction of unique voucher numbers. This helped in minimising fraud and ensured reward discrepancies were solved.
Paperless picking: Employees entering Tesco’s mammoth distribution centres used a wrist device that could be swiped at the entrance of these warehouses. On swiping the device each employee was given the task list for the selection of a particular product from a warehouse section and the information regarding the store to which the products needed to be delivered. Tesco HSC delivered the software than ran this function.
Management information system (MIS): This system developed at Tesco HSC provides updates to store managers on the stock available in each store. Detailed and real-time reports are provided by this system.
Click here to read about our Retail Test Lab which is the first- of-its-kind in India
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