Tesco HSC business services consist of diverse organisational functions such as payroll, store planning support, helpdesk, customer service management, and driving online traffic to the Tesco.com website. The team also manages and reviews business reports across the retail stores.
Business Services processes payroll for employees in the UK. The significance of the work executed at Tesco HSC extends to the online domain where a dedicated team draws traffic to the tesco.com website by utilising online search tools, networks and other online media sites. This is a major sales generator for Tesco retail worldwide featuring latest products and offers. Store planning support is another critical service provided for our Tesco stores across geographies.
Quality never takes a backseat and business service incorporates the tracking of performance, errors and issues across any of the retail process functions. From managing the customer service centre to the store help desk for Tesco employees worldwide, we are up to the task in handling projects involving extensive resources. All this is made possible through carefully designed in-house processes. Further, our team provides solutions for offshoring, performs due diligence on new opportunities and helps lead the migration work to Tesco HSC. |
| The Tesco HSC advantage |
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The Online Advertising team of Tesco.com helps drive upto £1.5 million a week! |
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The business services team processes nearly one million emails and 250,000 store help desk calls are taken. |
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The property services team designs retail and warehouse layouts for various store formats. |
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Almost 60% of Tesco's UK employees are active members of the Tesco Pension Scheme that is managed from Tesco HSC and won a UK award for the Best Scheme Design. |
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The retail payout team in Business Services handles around £8 billion as annual payout. |
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