Tesco - Hindustan Service Centre
 
Tesco HSC launches Retail Test Lab in Bangalore
June 14, 2007
The lab is the first of its kind in India and will test and certify all the retail software and solutions developed at Tesco HSC

BANGALORE, India; June 14th, 2007 - Tesco Hindustan Service Centre (HSC), the global services arm of Tesco, world's third largest retailer, has unveiled Tesco's first Retail Test Lab in India at their Bangalore Centre. The Retail Test Lab has been established to test and certify all the retail software and solutions that is developed at Tesco HSC for the stores in the UK and Republic of Ireland (ROI)

The lab will replicate the entire Point-Of-Sale testing infrastructure that is currently available in the UK for testing and certifying all the software that goes into an estate of 1500+ stores in the UK and ROI. Spread over 7000 sq.ft, it has 27 tills deployed along with a host of peripherals like scanners, card readers, pin-pads etc. for the 5 test stores that are currently deployed. The first phase will also have the Petrol Filling Stations (PFS).

Speaking on the occasion of the launch, Meena Ganesh, CEO, Tesco HSC said, "The Lab is a big milestone in our effort to build Tesco HSC as a centre of excellence in Retail technology and processes. The lab will provide a unique opportunity to our employees to understand and appreciate the environment that Tesco operates in.

Over a period of time, Tesco HSC will be involved in the development of retail applications for which the lab will play an important role in analyzing requirements and functional testing. The lab would also cater to the Operating Model in other countries including US stores and additional requirements for POS (Point of Sale)." she added.

Sridhar Rathnam' Head - IT Services, Tesco HSC, said, "The primary objective of this lab will be to simulate support issues and be able to completely support the retail applications from HSC. In less than a year the complete testing that currently happens out of the lab in UK will be done out of HSC, with the UK lab's scope to cover end user testing, work with vendors on piloting new hardware and other new R&D initiatives."

Currently the lab is equipped with 5 store formats that include the SuperStore, the Express and Alliance formats.
 

About Tesco Hindustan Service Centre:

Tesco Hindustan Service Centre (HSC) is the Global Services Arm building competitive advantage for Tesco, the world’s third largest retailer. The centre sits at the heart of the Tesco group, and provides IT, Business and Financial Services to Tesco operations across Europe and Asia. Tesco HSC supports existing technologies, pioneers new leading-edge technologies and provides business services to the Tesco group, with an emphasis on the UK. The centre is dedicated to making the Tesco experience better for its 15 million customers worldwide, simpler for its 400,000 employees, and cheaper for the company. Tesco is the first major international retailer to have a fully-owned support centre in India. The centre went live in May 2004, and has over 2400 employees. Its home page is www.tescohsc.com
 
For further information, please contact:
 

Ray Simon / Bharthi Mehra
Manager Communications
Tesco Hindustan Service Centre
Tel: +91 80 575 88290
Email: shweta.munjal@in.tesco.com
 

Prasanna.SR
Associate
Genesis Burson-Marsteller
Tel: +91 80 2558-9122
Email: prasanna.sr@bm.com